Privacy Policy

Mediation Web Log "Mediation Web Log" ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, contact us, or engage with our content.

We are the data controller for the personal data we process. Our registered address is:

Mediation Web Log
301 Upper Thomson Rd, #01-84,
Singapore 574408

You can contact us about this policy or your data rights at:
Email: [email protected]
Phone: +65 6454 9133

1. What personal data we collect

We collect the following types of personal data:

Contact and inquiry data: When you use our contact form, subscribe to our newsletter, or email us, we collect your name, email address, and any message you share.
Website usage data: Technical information such as your IP address, browser type/version, device information, pages visited, time/date of visits, and time spent on pages. This is collected automatically via cookies and similar technologies.
Newsletter subscription data: If you sign up for our newsletter, we collect your email address and name to send you updates about new articles, wellness tips, and mediation resources.

We do not collect special category data (e.g., health, race, religion) or data about children.

2. How we collect your personal data

Directly from you (e.g., contact form submissions, newsletter signups, emails).
Automatically through your use of our website (via cookies, server logs, and third-party tools like Google Analytics).

3. How we use your personal data (purposes and legal bases under PDPA)

We process your personal data for the following purposes under the Singapore Personal Data Protection Act (PDPA):

Purpose	Personal Data Used	Legal Basis (PDPA)
Respond to inquiries and provide information	Contact details, message content	Legitimate interests / Consent
Send newsletter and updates (with consent)	Name, email address	Consent (you can unsubscribe anytime)
Improve and secure our website (analytics, performance)	Usage/technical data	Legitimate interests
Comply with legal obligations	Any relevant data	Legal obligation

We do not use your data for automated decision-making or profiling.

4. Sharing your personal data

We do not sell your personal data. We only share it in limited circumstances:

With service providers acting as our processors (under strict contracts):
- Google Analytics (for website analytics)
- Email marketing platforms (for newsletter delivery)
- Our hosting provider and essential IT tools
If required by law, court order, or to protect our rights/safety.
In the event of a business sale/transfer (data would transfer under the same protections).

All third parties are required to respect the security of your data and treat it only for the purposes we instruct.

5. Data security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse (e.g., secure hosting, encryption where appropriate, access controls). However, no internet transmission is 100% secure.

6. How long we keep your personal data

We keep data only as long as necessary:

Inquiry/contact form data: Up to 24 months (unless you request deletion).
Newsletter subscriber data: Until you unsubscribe or request removal.
Website analytics data: Typically 14–26 months (anonymised where possible).

We review data periodically and securely delete or anonymise it when no longer needed.

7. Your rights under Singapore PDPA

Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights:

Request access to your personal data.
Request correction of inaccurate data.
Withdraw consent for marketing communications (unsubscribe).
Request deletion of your data (subject to legal obligations).

To exercise any right, email us at [email protected]. We will respond within 30 days. You can also complain to the Personal Data Protection Commission (PDPC) Singapore: www.pdpc.gov.sg.

8. Cookies and similar technologies

Our website uses cookies and similar technologies for essential functions and analytics (Google Analytics). We do not use advertising cookies.

For more details, please refer to our Cookie Policy (or contact us for information on managing cookies via your browser settings).

9. Changes to this policy

We may update this policy from time to time. Changes will be posted here with the updated date. Significant changes will be notified via the website or email if appropriate.

10. Contact us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: [email protected]
Phone: +65 6454 9133
Address: 301 Upper Thomson Rd, #01-84,
Singapore 574408

Thank you for trusting Mediation Web Log with your information.